A modern ticketing and workflow system built into Slack
Wrangle makes it easy for customers or colleagues to get help, ensures nothing falls through the cracks, and shows off how hard your team is working.
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Make sure no tickets slip through the cracks
Wrangle ensures your team provides good service. It assigns the right agents, reminds them if they take too long, and provides dashboards to make sure no ticket gets left behind. Turn Slack’s chaos into a productive, prioritized list of work.
Assign agents via automated workflows
Make sure tickets get the attention they need
Automated reminders if agents take too long
Show your team’s hard work
Wrangle automates all the reporting you need to show your management how your team is doing. See the overall trends in ticket volume, response times, and per-agent performance.
Comprehensive reporting
Agent-level insights
Track everything for audits
Automate approvals and business workflows
Wrangle's powerful workflow engine lets you define processes with approvals, tasks, and forms that are accessible in Slack.
No-code workflow builder
Custom forms and approvals
Conditional logic to route work