Deliver high-touch customer support in Slack
Wrangle is a modern ticketing platform for B2B teams in Slack Connect. Wrangle grows customers, decreases churn, and scales your team’s efforts.
Trusted By Top Companies:
Meet your customers where they work
Deliver superior CX in Slack Connect without sacrificing visibility.
Faster response times
Higher customer satisfaction
Increased visibility into team performance
A flexible help desk, built for a new kind of support
Slack conversations with customers are faster and feel more personal. But, it’s too easy for things to get missed amid the chaos. That’s where Wrangle can help.
Keep and grow your customers through high-touch support
Wrangle helps you deliver high-touch support in Slack Connect chats. Agents can be more personable in chat, where all your customers’ messages get turned into trackable tickets.
Handle more customers per agent
Wrangle helps your agents cover more customers in less time. With automation, ticket deflection, and SLA alarms, your team will scale as your company grows.
Monitor and report on all Slack Connect interactions
Wrangle automates all the reporting you need to see how your team is doing. See the overall trends in ticket volume, response times, and per-agent performance. Know when it’s time to hire based on real-time data.
Wrangle handles internal help desk ticketing too!
Do you or your colleagues support other teams via an internal help desk?
Wrangle works for IT, HR, legal, finance, and operations uses as well. Track tickets and use workflows to automate recurring processes.
Hear what our clients say
“We’re growing rapidly, and Wrangle is the tool behind the scenes keeping our workflows on track in Slack. Wrangle saves us hundreds of hours a month while also ensuring nothing gets lost in the chaos of Slack.”
Co-Founder and CTO, AvantStay
"Partners and customers often reach out on Slack with an issue or request and it is up to you to keep track of it. Wrangle streamlines and fixes all of it. Plus, they’re so easy to setup that you don’t need any sales ops team to get involved to implement it."
Senior Partner Development Manager, Intuit
“Wrangle has been a fantastic partner. Their customer service is top-notch. They welcome feedback and are quick to address any issues. Our team loves Wrangle.”
Director of Operations, The Speaker Lab
“Wrangle is intuitive and straightforward to stand up and use out of the box. Anything we couldn't configure ourselves was an easy lift for the team at Wrangle. Their customer support and service are best in class.”
SVP of Operations, Breakout Finance
“Most IT tools fall into the “pick-two” dilemma. IT managers are forced to choose between easy, flexible, and affordable. Wrangle manages to deliver on all three. Wrangle is so easy to use that my end users adopted it willingly!”
Corporate IT Manager, SamCart
“With Wrangle, we've been able to easily automate processes related to finance. Instead of spending valuable time chasing each other down for information, Wrangle does the work for us.”
Operations Manager, CED
“At Kevel, we have been using Wrangle to handle approvals for enterprise contracts, and it's vastly superior to previous email threads and slack conversations. We keep it all in slack, and it's very clear when each person has approved, and who is left to approve.”
CEO, Kevel
“Wrangle solves the problem of keeping multiple requests across all departments of our business is one cohesive place. We are also able to seamlessly interact with the submitter of the ticket which helps keep both parties up to date on the situation.“
Director of Revenue Operations, ServiceTrade
“Wrangle meets users where they are already doing work, as opposed to requiring you to maintain a whole other app and tab open at all times. More importantly, it goes to the place where all sorts of asynchronous work shows up - in Slack.”
Founder, Muse Operations
Add Wrangle For Free
- Free 14-day trial
- Personalized onboarding
- Access to all features
