Conversational Ticketing and Workflows Built for Modern Work

14-Day FREE TRIAL

Access to all features. No credit card required.

Pro
$20
agent / month
20% Savings

Billed annually

Try for Free
Pro plan includes
10 agent minimum
5 Slack Connect Channels, each additional $5/month
Unlimited tickets and internal Slack channels
Unlimited workflows and approvals
Private tickets and attachments
Agent web portal with two-way Slack chat sync
Reporting analytics and data exports
Work hours, SLAs, and reminders
Custom forms, Tags, and CSAT surveys
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Most Popular
Scale
$40
agent / month
20% Savings

Billed annually

Try for Free
Everything in Pro, plus
10 agent minimum
5 Slack Connect Channels, each additional $5/month
AI-powered ticket deflection
Smart Replies
API Access
White-label the Wrangle bot in Slack
Personalized roll-out with live training
Dedicated CSM
Slack Connect channel and in app chat for support
VIEW FULL FEATURE COMPARISON
Enterprise
Contact Us
Let's Chat
Everything in Scale, plus
Unlimited agents
Custom integrations
Enterprise Grid support
Single sign on
Service Level Agreements
Custom data protection agreement (DPA)
Custom contract terms
Dedicated template co-build hours
VIEW FULL FEATURE COMPARISON
Pro
$25
agent / month
Try for Free
Pro plan includes
10 agent minimum
5 Slack Connect Channels, each additional $5/month
Unlimited tickets and internal Slack channels
Unlimited workflows and approvals
Private tickets and attachments
Agent web portal with two-way Slack chat sync
Reporting analytics and data exports
Work hours, SLAs, and reminders
Custom forms, Tags, and CSAT surveys
VIEW FULL FEATURE COMPARISON
Most Popular
Scale
$50
agent / month
Try for Free
Everything in Pro, plus
10 agent minimum
5 Slack Connect Channels, each additional $5/month
AI-powered ticket deflection
Smart Replies
API Access
White-label the Wrangle bot in Slack
Personalized roll-out with live training
Dedicated CSM
Slack Connect channel and in app chat for support
VIEW FULL FEATURE COMPARISON
Enterprise
Contact Us
Let's Chat
Everything in Scale, plus
Unlimited agents
Custom integrations
Enterprise Grid support
Single sign on
Service Level Agreements
Custom data protection agreement (DPA)
Custom contract terms
Dedicated template co-build hours
VIEW FULL FEATURE COMPARISON

14-Day Free Trial

Access to All Features

No credit card required

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Join the thousands of users Wrangling their work

Compare All Plans

Features

Pro
$20 / agent
Billed annually
Try for Free
Scale
$40 / agent
Billed annually
Try for Free
Enterprise
Contact us
Let's Chat

Agents and Channels

Pro
Scale
Enterprise
Requesters
Unlimited
Unlimited
Unlimited
Minimum agents
10
10
Custom
Internal Slack Channels
Unlimited
Unlimited
Unlimited
Customer support channels via Slack Connect
5
5
Custom
Price for additional Slack Connect channels above 5
$5 each
$5 each
Custom

Ticketing

Pro
Scale
Enterprise
Turn any message in Slack into a ticket
Unlimited
Unlimited
Unlimited
Work in any channel - public, private, DM, or Slack Connect
Turn inbound Slack messages into tickets automatically
Use emojis to launch and close tickets
Control visibility of ticket details for requesters
Agent only triage channels
Assign multiple queues to one Slack Channel
Route requests to different channels dynamically
Private ticketing via DM
Start requests automatically, via Slack App home, emoji,or global Slack shortcut
Create tickets via our API

AI Features

Pro
Scale
Enterprise
Smart Reopen of tickets based on requester replies
Smart Replies - automatically answer common requests
AI ticket deflection with ChatGPT-powered answers using your knowledge articles
AI reporting on tickets deflected

Agents Tools and Automations

Pro
Scale
Enterprise
Manage tickets from central agent web portal or Slack app
Two-way Chat synchronization between web app and Slack threads
Web-based sortable ticket views
Customer Satisfaction surveys
Canned replies for common requests
Assign new requests with one click buttons in Slack or via the web
Reassign open tickets to other queues in Slack and via the web
Private in-thread comments only visible to other agents
Custom form fields
Ticket followers
Custom tags
Priority fields
File attachments
Round Robin ticket auto-assignment
Auto-assign tickets to an agent who replies to a ticket
Automatic notifications to update requesters on ticket status
White-label Wrangle bot in Slack
Bulk update tickets via API

SLAs

Pro
Scale
Enterprise
Enforce agent first response times
Enforce ticket resolution times
Reminders based on due dates
Customizable working hours

Reporting

Pro
Scale
Enterprise
Real time analytics dashboard
Ticket analytics
Customizable by inbox, workspace and date range
Reporting on response and completion times
Agent analytics
Requester analytics
Customer satisfaction reporting
Workflow-specific reporting
Customer support reporting on Slack Connect channels
AI Ticket reporting

Integrations

Pro
Scale
Enterprise
Zapier
Slack Workflow Builder
Webhook and API
Custom integrations
Enterprise Grid
Single Sign on

Workflows

Pro
Scale
Enterprise
Custom multi-step workflows for recurring service requests
No-code workflow builder with Easy-to-use workflow templates
Approvals via web portal or in Slack threads
Allow approvers to request changes
Custom forms
Assign checklists of tasks in Slack threads
Conditional routing logic
Reassign open tasks and approvals to other Slack users
Private workflows
Custom due dates and reminders based on form data
Custom due dates for individual tasks, approvals, and forms
Send agents reminders when they're late to take action
Start workflows via our API

Customizable Roles and Permissions

Pro
Scale
Enterprise
Account and billing admins
Multiple Admins
Admin, Agent, Observer, and Requester permission levels
Restrict who can start and see workflows or tickets

Support

Pro
Scale
Enterprise
Email and in app chat support
Personalized roll-out with live training
Dedicated Customer Support Manager
Slack Connect channel for support
Dedicated template co-build hours
Service Level Agreements
Data protection agreements
Custom contract terms

Hear what our clients say

"Wrangle saves us hundreds of hours a month"

“We’re growing rapidly, and Wrangle is the tool behind the scenes keeping our workflows on track in Slack. Wrangle saves us hundreds of hours a month while also ensuring nothing gets lost in the chaos of Slack.”

Reuben Doetsch

Co-Founder and CTO, AvantStay

“Wrangle is so easy to setup

"Partners and customers often reach out on Slack with an issue or request and it is up to you to keep track of it. Wrangle streamlines and fixes all of it. Plus, they’re so easy to setup that you don’t need any sales ops team to get involved to implement it."

Nate Flake

Senior Partner Development Manager, Intuit

"Wrangle is what slack is missing"

“Wrangle has been a fantastic partner. Their customer service is top-notch. They welcome feedback and are quick to address any issues. Our team loves Wrangle.”

KC Procter

Director of Operations, The Speaker Lab

"Swiss army knife meets low/no code process automator"

“Wrangle is intuitive and straightforward to stand up and use out of the box. Anything we couldn't configure ourselves was an easy lift for the team at Wrangle. Their customer support and service are best in class.”

Ian Bradley

SVP of Operations, Breakout Finance

“My end users adopted it willingly!

“Most IT tools fall into the “pick-two” dilemma. IT managers are forced to choose between easy, flexible, and affordable. Wrangle manages to deliver on all three. Wrangle is so easy to use that my end users adopted it willingly!”

Ryan Shaver

Corporate IT Manager, SamCart

“Wrangle is a workflow savior!

“With Wrangle, we've been able to easily automate processes related to finance. Instead of spending valuable time chasing each other down for information, Wrangle does the work for us.”

Lindsay Rivera

Operations Manager, CED

“Wrangle is vastly superior

“At Kevel, we have been using Wrangle to handle approvals for enterprise contracts, and it's vastly superior to previous email threads and slack conversations. We keep it all in slack, and it's very clear when each person has approved, and who is left to approve.”

James Avery

CEO, Kevel

“The perfect internal ticketing solution for our RevOps team.”

“Wrangle solves the problem of keeping multiple requests across all departments of our business is one cohesive place. We are also able to seamlessly interact with the submitter of the ticket which helps keep both parties up to date on the situation.“

Gregory Berger

Director of Revenue Operations, ServiceTrade

"Amazing solution to Slack Fatigue"

“Wrangle meets users where they are already doing work, as opposed to requiring you to maintain a whole other app and tab open at all times. More importantly, it goes to the place where all sorts of asynchronous work shows up - in Slack.”

Michael Muse

Founder, Muse Operations

Frequently Asked Questions

More questions? We're here to help!

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Meet your requesters where they work

Get superior results without sacrificing visibility

75%
Reduction in response times
50%
Increase in customer satisfaction
60%
Decrease in agent time per ticket
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If you work for a non-profit, start-up company, or an organization focused on education, you may be eligible for an additional discount.