Replace Halp & Atlassian Assist today
Wrangle is a modern ticketing system, built into Slack. It's like Halp, but with approval workflows and more features. Try it out before Halp goes away in June 2024.
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Trusted By Top Companies:
Wrangle has all the ticketing features you’re used to — and more
Switch from Halp with confidence (and free help from us!)
Ticketing in Slack channels
- Turn any Slack message into a ticket
- Work with end users in shared Slack threads
- Keep everyone in the loop in chat
Web dashboard for agents
- Agents can use Slack or the web to manage tickets
- Sort, filter, and handle tickets at scale with our web dashboard
- Syncs conversations between Slack and the web
Automations and privacy
- Automated responses when agents start and resolve tickets
- Private ticketing for sensitive issues
- Round robin, canned replies, and custom forms
SLAs and reporting
- Set SLAs for response time and resolution
- Remind agents when they’re late
- Report on performance overall and for each agent