Replace Halp & Atlassian Assist today

Wrangle is a modern ticketing system, built into Slack. It's like Halp, but with approval workflows and more features. Try it out before Halp goes away in June 2024.

Add to Slack

Schedule A Meeting

Free migration assistance

14-day free trial

No credit card required

Trusted By Top Companies:

Wrangle has all the ticketing features you’re used to — and more

Switch from Halp with confidence (and free help from us!)

Ticketing in Slack channels

Turn any Slack message into a ticket
Work with end users in shared Slack threads
Keep everyone in the loop in chat

Web dashboard for agents

Agents can use Slack or the web to manage tickets
Sort, filter, and handle tickets at scale with our web dashboard
Syncs conversations between Slack and the web

Automations and privacy

Automated responses when agents start and resolve tickets
Private ticketing for sensitive issues
Round robin, canned replies, and custom forms

SLAs and reporting

Set SLAs for response time and resolution
Remind agents when they’re late
Report on performance overall and for each agent

Do more with a modern ticketing engine

Upgrade your ticketing with Wrangle and instantly get more features than Halp has.

Why choose Wrangle over Halp?

Wrangle

Halp

Ticket requests

Turn any message in Slack into a ticket (DM, thread, private channel, etc)

Turn inbound Slack messages into tickets automatically

Work in any channel - public or private

Assign multiple queues to one Slack channel

Route requests to different channels dynamically

Show ticket thread in public channels

Private ticketing via DM for sensitive issues

Start tickets from anywhere in Slack with a global shortcut

Turn any message into a ticket or suggest a workflow with a click

Suggest a workflow the requester can use instead of creating a ticket

Start request via Slack App Home

Use emojis to start a ticket

Agent Tools

Manage tickets from central agent portal

Two-way Chat synchronization between web app and Slack threads

Reassign open tickets to other queues in Slack and via the web

Customer Satisfaction surveys

Canned replies (custom quick responses to common requests)

Custom form fields

Custom tags

Priority field

Private in-thread comments only visible to other agents

Ticket followers

File attachments

SLAs

Enforce agent first response times

Enforce ticket resolution times

Reminders based on due dates

Customizable Roles and Permissions

Admins -can create, edit, and manage inboxes and workflows

Agents - can claim and manage tickets

Observers - can view selected queue tickets or workflow instances in web app

Requesters - can start a ticket or workflow

Restrict who can start workflows or tickets

Automations

Automatically turn messages in a channel into tickets

Auto-assign new tickets to agents using round robin

Auto-assign tickets to an agent who replies to a ticket

Automatically notify requester the ticket is claimed

Automatically notify requester when a ticket is resolved

Workflows

Custom multi-step workflows for recurring service requests

No-code workflow builder

Approvals

Custom forms

Assign checklists of tasks

Conditional routing logic

Reassign open workflow tasks and approvals to other Slack users

Add custom steps to open workflow instances as they progress

Allow approvers to request changes and send back to requester

Set a due date with custom reminders based on form data

Set custom due dates for individual tasks, approvals, and forms within a workflow

Send agents reminders when they're late to take action

Easy-to-use workflow templates

Private workflows for sensitive data / issues

Reporting

Full data export

Reports

Ticket analytics

Agent analytics

Requester analytics

Customer satisfaction reporting

Workflow-specific reporting

Support

Dedicated CSM

Get support from us in a Slack Connect channel

Workflow review and co-build support

Ready for next-generation conversational ticketing?

See why Wrangle is the number one app chosen by companies transitioning from Halp

Faster resolution times

Better transparency and customer satisfaction

Automated workflows with conditional logic to route work

Schedule a Meeting

We will help you migrate from Halp for free

Hear What Our Clients Say

KC Procter

Director of Ops, The Speaker Lab

“Wrangle is what Slack is missing”

“Wrangle has been a fantastic partner. Their customer service is top-notch. They welcome feedback and are quick to address any issues. Our team loves Wrangle.”

Reuben Doetsch

CTO, AvantStay

“Wrangle saves us hundreds of hours a month”

“We’re growing rapidly, and Wrangle is the tool behind the scenes keeping our workflows on track in Slack. Wrangle saves us hundreds of hours a month while also ensuring nothing gets lost in the chaos of Slack.”

Ian Bradley

SVP of Operations, Breakout Finance

“Swiss army knife meets low/no code process automator”

“Wrangle is intuitive and straightforward to stand up and use out of the box. Anything we couldn't configure ourselves was an easy lift for the team at Wrangle. Their customer support and service are best in class.”

Ryan Shaver

Corporate IT Manager, SamCart

“My end users adopted it willingly!”

“Most IT tools fall into the “pick-two” dilemma. IT managers are forced to choose between easy, flexible, and affordable. Wrangle manages to deliver on all three. Wrangle is so easy to use that my end users adopted it willingly!”

Lindsay Rivera

Operations Manager, CED

“Wrangle is a workflow savior!”

“With Wrangle, we've been able to easily automate processes related to finance. Instead of spending valuable time chasing each other down for information, Wrangle does the work for us.”

James Avery

CEO, Kevel

“Wrangle is vastly superior”

“At Kevel, we have been using Wrangle to handle approvals for enterprise contracts, and it's vastly superior to previous email threads and slack conversations. We keep it all in slack, and it's very clear when each person has approved, and who is left to approve.”

Add Wrangle For Free

Free 14-day trial
Personalized onboarding
Access to all features

Add to Slack

Schedule A Demo