Collaborate Effortlessly Across Zendesk and Slack
Wrangle instantly updates ticket details and chat conversations in real time. Meet your colleagues where they work, without missing a thing.
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Conversational ticketing across Zendesk and Slack
Easily create tickets, get approvals, and swarm with colleagues in Slack while keeping all details synced in Zendesk.
Escalate and swarm on tickets in Slack
Conversational ticketing made easy - discuss resolutions, escalate to other teams, and get approvals fast.
Collaborate with teams not in Zendesk
Not everyone has a Zendesk seat. Easily tag and chat with colleagues where they work everyday - in Slack.
Capture critical context
Ticket resolution discussions are critical institutional knowledge. Make sure those learnings are synced to your system of record.
Agentic AI
Bring the power of LLMs to your organization - ticket deflection, routing, agent augmentation, and more.
Favorite App
Your Slack and Zendesk workspaces are now best friends. No more context switching. Work where you want, without missing a thing.
Automatically sync tickets and chat
Instantly create and sync tickets across both platforms.
Take action from Slack or Zendesk, ticket details update automatically.
Easily chat with colleagues without leaving Slack or Zendesk
Collaborate with your entire organization
Transparently escalate and swarm with teams that are not in Zendesk
Get fast approvals from other teams with no dropped balls
Capture and learn from critical conversational context
AI powered answers in Slack
Easily answer common questions located in your knowledge base
Augment your agents with quick answers
Gain better understanding of the tickets you are handling.
Add Wrangle For Free
- Free 14-day trial
- Personalized onboarding
- Access to all features
