Wrangle for IT

Manage IT requests and tickets in Slack

We make it easy for customers and colleagues to get IT help in Slack. Use our AI-powered help desk to manage inbound questions and manage recurring requests with intake forms, approvals, and structured workflows.

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Meet Your Colleagues Where They Work

75% faster response times

50% increase in customer satisfaction

100% better visibility into team performance

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Wrangle is perfect for every IT use case

Automatically turn Slack messages into transparent, trackable tickets - complete with SLAs, reminders, and reporting.

Answering technical questions

Wrangle’s AI uses your knowledge base to answer questions for you, saving your team time. Track any harder questions with our ticketing system.

Employee onboarding/offboarding

Use Wrangles workflows to assign work to a cross-functional team, keeping onboarding and offboarding on track.

Access requests

Employees can submit access requests via custom forms in Slack. Then, managers can take action in threads or private channels with easy approval buttons.

Change requests

Capture the details of the impacted systems and risk management strategies via Wrangle’s Slack forms. Send to the change approval board for review in a Slack thread.

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Comprehensive IT helpdesk for modern work

Turn Slack into an actionable helpdesk. Wrangle makes it convenient and transparent for other teams to create and stay up to date on tickets, while saving your team’s time and ensuring nothing falls through the cracks.

Quickly respond to your colleagues questions with conversational ticketing

Wrangle helps your IT team help more employees in less time. With automation, AI ticket deflection, and SLA alarms, your team will scale as your company grows.

Design workflows that adapt to each request

Wrangle’s workflows gather all the business context you need for each request and dynamically route work to the right team member for quick resolution.

Complete visibility into your team’s work

Wrangle automates all the reporting you need to see how your team is doing. See the overall trends in request volume, response times, and per-employee performance. Know when it’s time to hire based on real-time data.