Wrangle for CX Teams
High-touch B2B customer support in Slack
Give your customers high-touch support in Slack Connect without sacrificing visibility. Wrangle grows customers, decreases churn, and scales your team’s efforts.
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Wrangle is perfect for every CX use case
Scale your team, grow your customers, and build stronger relationships through chat. All while ensuring nothing slips through the cracks.
Answering customer questions
Wrangle’s AI uses your knowledge base to answer questions for you, saving your team time. Track and resolve any harder questions with our ticketing system.
Customer lifecycle management
Use Wrangle workflows to assign work to a cross-functional team, keeping pivotal milestones like onboarding, expansion, and renewal on track.
Bug and feature requests
Use Wrangle’s workflows to report bug and feature requests to the engineering team, then get notified when they resolve the request.
Complete visibility control
Triage internally and respond dynamically in threads in your customer Slack Connect channels. Control exactly what ticket details your customers see.
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A flexible help desk, built for a new kind of support
Slack conversations with customers are faster and feel more personal. But, it’s too easy for things to get missed amid the chaos. That’s where Wrangle can help.
Keep and grow your customers through high-touch support
Wrangle helps you deliver high-touch support in Slack Connect chats. Agents can be more personable in chat, where all your customers’ messages get turned into trackable tickets.
Handle more customers per agent
Wrangle helps your agents cover more customers in less time. With automation, ticket deflection, and SLA alarms, your team will scale as your company grows.
Monitor and report on all Slack Connect interactions
Wrangle automates all the reporting you need to see how your team is doing. See the overall trends in ticket volume, response times, and per-agent performance. Know when it’s time to hire based on real-time data.
Wrangle handles internal help desk ticketing too!
Do you or your colleagues support other teams via an internal help desk?
Wrangle works for IT, HR, legal, finance, and operations uses as well. Track tickets and use workflows to automate recurring processes.
Add Wrangle For Free
- Free 14-day trial
- Personalized onboarding
- Access to all features
