Introducing the Wrangle API! 🦾🤖

We’re thrilled to announce the launch of the Wrangle API! Now you can seamlessly connect Wrangle to all of the other key tools you use to run your company.

Whether you are looking to update tickets at scale, automatically trigger key workflows when things happen in other apps, or update your other systems of record, our API has you covered. You can dive into API documentation here.

What Can You Do with the Wrangle API?

Whether you want to connect with your ITSM, CRM, or HRIS, the Wrangle API offers a range of capabilities that empower you to integrate Wrangle with your existing systems at scale. Here’s a glimpse of what you can achieve:

• Start new tickets or close existing ones
  Automatically create tickets in Wrangle based on events in other apps, or close them when tasks are completed elsewhere.
• Update tickets based on external events in other systems
  Add followers, change priority levels, update tags, and more. 
• Start new workflows
  Trigger Wrangle workflows in Slack based on events in your other systems, allowing you to eliminate app silos between teams and quickly get approvals, tasks, and forms done fast in Slack.
• Complete form fields or retrieve form data
  Automatically fill out necessary form fields with data housed in your systems of record or pull data from Wrangle forms to use in other applications.
• Manage agents and their assignments
  Easily reassign tickets to agents tagged in other systems
• Retrieve analytics data
  Retrieve Wrangle data for use in your BI platform to further explore your team’s performance.
  
  

Wrangle Your Workflow (and tickets!)

Here’s just a few examples of how the Wrangle API can supercharge your operations:

• Automatically update IT tickets when software access is granted.
• Kick off employee onboarding processes in Slack when a new employee is added in your HRIS.
• Trigger PO approvals when a deal is updated in your CRM
• Route bug reports or feature requests to the right team from external forms
• Create a legal review ticket when a new NDA is received
• Launch critical closing tasks and approvals when a deal hits a predefined stage in your CRM

Accelerate all your business-critical processes by integrating Wrangle seamlessly with the rest of your tech stack!

Need a no-code option? No problem.

The introduction of the Wrangle API also means we'll soon integrate directly with Slack's new Workflow Builder, allowing you to add Wrangle as a custom function in any Slack workflow. Stay tuned for more info!

And we still have our Zapier integration for easily connecting Wrangle to thousands of other applications!

Get Wrangling today

The Wrangle API is designed to be flexible, powerful, and easy to use. Whether you’re looking to integrate with popular tools like Salesforce, your HRIS, an ITSM, or any other critical system, the Wrangle API is here to help.

Ready to wrangle your requests? Check out the  Wrangle API documentation and see how easy it is to connect Wrangle to the tools you rely on every day. 

The Wrangle API is a paid feature. Contact sales@wrangle.io to get started today!