Wrangle's new external help desk product in Slack Connect helps CX, support, and sales teams personally engage, grow, and support their customers.
ITSM ticketing manages IT services effectively, enabling organizations to provide reliable and responsive support to their users.
Ticket status is the way to communicate what's going on with your team's work at a glance. Learn what you need to know about ticket statuses.
In this post, we'll discuss ticket tagging, what it should convey, what good ticket tagging looks like, and some best practices for success.
In this post, we'll study the concept of ticket categories, learn how to categorize help desk tickets and cover additional ticket categories.
In this post, we'll learn more about ticketing system process flow, why it’s important, and some factors to keep in mind with implementation.
In this article, we will explore internal ticketing systems, why you need them, how they work, and how to best utilize them.
A service desk is an essential part of any organization's IT infrastructure. In this post, we are going to discuss IT service desk KPIs
In this post, we'll discuss a common ticketing system called Jira. By the end, you'll discover what it is, how it works, and why it's useful.
Learn how to use Excel as a ticketing system, when it is a good idea, and what limitations are attached to using Excel as a ticketing system.
Here are the essential features of a good ticketing system to help you with your company's ticketing system requirements.
